Terms of service
Overview
Welcome to Chille. We’re here to offer thoughtfully made pieces in natural fibres, designed for real, everyday life.
These Terms of Service outline how our website and store operate. By visiting or purchasing from us, you agree to these terms, along with our Privacy Policy and Refund Policy.
If you have any questions, you’re always welcome to contact us at info@chille.com.au.
Payments
We accept payment via major credit cards (Visa, MasterCard, American Express).
All payments are securely processed through trusted providers. You do not need a PayPal account to complete your purchase.
Please ensure all billing, shipping, and contact details are entered correctly so we can process your order without delay.
Product Availability
Our collections are produced in small runs, and stock is limited.
While we do our best to keep inventory accurate, occasionally an item may sell out at the same time as your purchase. If this happens, we will contact you and provide a full refund.
Items are only secured once full payment has been received.
Orders
When you place an order, you are making an offer to purchase.
We reserve the right to accept or decline any order. Orders are confirmed once payment has been received and processed.
You will receive an email confirmation once your order is placed, and a shipping confirmation once it has been dispatched.
Please review your order carefully before completing your purchase, as we may not be able to make changes once it has been processed.
Pricing
All prices are listed in Australian Dollars (AUD) and are subject to change without notice.
Prices displayed at checkout are final and include applicable charges unless otherwise stated.
Shipping
Shipping times and details are outlined in our Shipping Policy.
Returns & Exchanges
All returns and exchanges are handled in accordance with our Refund Policy.
Product Representation
We make every effort to display our products as accurately as possible. However, colours and textures may vary slightly depending on your screen or device.
Use of Website
You agree to use this website for lawful purposes only and not to misuse, interfere with, or attempt to disrupt the site or its functionality.
Intellectual Property
All content on this website — including images, text, branding, and design — is the property of Chille and may not be used or reproduced without permission.
Limitation of Liability
To the extent permitted by law, Chille is not liable for any indirect or consequential loss arising from the use of our website or products.
Nothing in these Terms excludes your rights under Australian Consumer Law.
Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page.
Contact
If you have any questions about these Terms, please contact us:
Chille
info@chille.com.au