Terms of service

Welcome to Chille... In this section we outline our store policies and try to cover all areas of the online shopping experience. If you think we have missed anything or have any suggestions, please email us at sales@chille.com.au.


We accept payment via credit card (MasterCard, VISA, American Express). All credit card payments are processed through PayPal, but you do not have to have a PayPal account to shop with us.

Pay Pal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). THIS MEANS ITS SAFE AS!)

All personal info, address, email, credit card and banking details MUST be filled out correctly to ensure we can send your purchase expediently and correctly.


Chille's sizes and styles are limited. We will try as hard as possible to give you the correct idea of sizing and if the items are available.

At times, you as a buyer may encounter the following situation with our online store: A product that you have selected to buy is listed as being in stock, however, because we are also a physical store as well as an online shop, the shopper in our physical store could be buying the product at the same time as you. So there is a possibility that you might try to buy a product from Chille online that is no longer available. If this happens we will happily apologise and refund you the full amount.

Because of small stock supply we do not hold items. The product shall be yours once a deposit or full payment has been made.

Orders will not be dispatched until payment in full has been received and Chille is satisfied with the integrity of the order.

When we receive your order we'll send you a confirmation email of your purchase. This will contain an invoice number of the item and its cost (as well as a tracking number, this applies) for its shipping.

As soon as we receive full payment we will send the item to you!

Chille collects customer info so that we can process your orders as efficiently as possible. We respect your privacy and assure you that we will use this information responsibly. All your info is kept on super secret files and we won’t be giving your info away to any other parties.