Privacy, simply
We believe in keeping things simple — including how we handle your information.
When you shop with Chille, you’re trusting us with your details. We take that seriously and only use your information to support your experience with us.
What we collect
When you visit our website, we collect a small amount of information to help things run smoothly — like your browser type, location (at a general level), and how you move through the site.
If you place an order, we collect the details needed to get your order to you, including your name, address, contact details, and payment information.
How we use it
We use your information to:
- Process and deliver your order
- Keep you updated on your purchase
- Provide customer support if you need help
- Improve our website and shopping experience
- Send occasional updates or offers (only if you’ve opted in)
Who we share it with
We only share your information with trusted services that help us run Chille — like:
- Shopify (our website platform)
- Payment providers
- Australia Post and shipping partners
- Email and marketing platforms
They only use your information to do their job — nothing more.
Cookies (the simple version)
We use cookies to help our website work properly and to improve your experience — like remembering what you’ve added to your cart.
You can turn cookies off in your browser settings if you prefer, but some parts of the site may not work as expected.
Your choices
You can unsubscribe from emails at any time using the link in the email.
If you’d like to access, update, or delete your information, just get in touch — we’re happy to help.
A note from us
We don’t sell your personal information. Ever.
We’re a small business, and your trust matters to us.
Want the full details?
This is a simplified overview. For the full legal version of our privacy policy, you can read it here:
Contact
If you have any questions, you’re always welcome to reach out:
Chille
info@chille.com.au