FAQ

Where is Chille?

Chille is located on the NW Coast of Tasmania in the Coastal Village of Wynyard

Same Day Dispatch - When is my order shiped?

We aim to ship your order on the same business day it's received or the next business day should the order come in after the 4:30 pm postage deadline. If your order comes in over the weekend or public holiday etc it will be dispatched the very next postal day.

What Shipping Carriers do you use?

We use Australia Post and their affiliates should your parcel be going overseas e.g. NZ.

How can I track my order?

Every parcel has a tracking number, this number will be sent to you via email with your dispatch notification if you provided an email address with your order. If you didn't provide an email address and would like one just give us a call or message us via the chat, we will happily supply you with the tracking number. 

Payment Options

We accept the following payment methods.

  • Afterpay
  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa